U.S. Citizen Services Section

Welcome to the American Citizen Services (ACS) pages of the U.S. Consulate in Shenyang. We consider the provision of services to American citizens in our district (Liaoning, Jilin and Heilongjiang provinces) and throughout China as one of our most important missions.

In addition to consular services (such as passport renewals and birth registrations), we are also able to provide assistance in a number of other areas.  ACS also assists U.S. citizens in emergencies, including arrests, deaths and crisis situations.

ACS is open to the public Monday through Wednesday, and Friday from 1:30 – 4:30 p.m. We are closed to the public for routine ACS services on Thursday and on U.S. and Chinese holidays. 

For emergency services such as arrests, deaths, or serious illnesses requiring assistance after work hours from the U.S. Consulate, please call our duty phone:  137-0988-9307. Please note: we will not respond to visa inquiries via this telephone number.

November 27 & 28 Closure Notice

The Consulate will be closed on Thursday and Friday, November 27 & 28, 2008.  That means of course that the American Citizen Services offices will also be closed.  In case of an emergency involving the death, hospitalization or imprisonment of an American citizen, please call ACS at 024-2322-1198.  (Please note:  We will not answer visa inquiries via this number; if you have visa questions, please see our website http://shenyang.usconsulate.gov for information on how to get in touch with us.)

We apologize in advance for any inconvenience our closure may cause.  Thank you for your understanding and cooperation.

Happy Thanksgiving! 

2008 Beijing Olympics Fact Sheet

For information about the 2008 Beijing Olympics, including a security assessment, travel tips, and useful contact information please check out the State Department's Olympics 2008 Fact Sheet.

"Education Inquiry Hour" for American Citizens

Beginning November 15, 2007, the Consular Section of the U.S. Consulate General in Shenyang will host an "Education Inquiry Hour" for American citizens.  This will take place twice a month, on the second and fourth Tuesdays of each month (Chinese and American holidays excepted), from 4:00 pm to 5:00 pm.

During this hour, American citizens from educational institutions are welcome to come and introduce their programs to the U.S. Consulate in Shenyang, and at the same time learn about the visa process. 

This service is available ONLY to American citizens.  Non-Americans, such as Chinese recruiters or U.S. Legal Permanent Residents (a.k.a. "Green Card Holders"), may not use this service. American citizens must bring their U.S. passports to secure entry into the Consulate.  After passing through security procedures, American citizens should come to the American Citizen Services Window (No. 0) and inform the person there that they are here to attend the "Education Inquiry Hour." 

“Visa Inquiry Hour” for American Citizens in the Shenyang Consular District (Liaoning, Jilin and Heilongjiang Provinces)

Beginning September 20, 2007, the Consular Section of the U.S. Consulate General in Shenyang will begin offering a special “Visa Inquiry Hour” for American citizens.  This will take place once a week, on Thursdays (Chinese and American holidays excepted), from 4:00 pm to 5:00 pm.

During this hour, American citizens are welcome to ask questions of the visa officers about the visa process.  We cannot adjudicate visas at this time, nor can we reconsider applications that have been previously refused – but we will do our best to help American citizens understand the necessary qualifications for visa issuance.  This hour is meant solely to be informational.  We want to explain U.S. visa law, regulations and procedures so that you in turn can educate your Chinese citizen family, friends, colleagues, business contacts or customers, and so that they will be better prepared for their visa interviews.

This service is available ONLY to American citizens.  Non-Americans, including U.S. Legal Permanent Residents (aka “Green Card Holders”), may not use this service, nor may they accompany American citizens who make visa inquiries.  American citizens must bring their U.S. passports to secure entry into the Consulate.  After passing through security procedures, American citizens should come to the American Citizen Services Window (No. 0) and inform the person there that they would like to speak to an officer about visas.  Inquiries and inquirers will be handled individually -- one person at a time.   If there is someone ahead of them in the inquiry line, American citizens are welcome to wait in the American citizen area of the Consular Section waiting room.

U.S. Consulate Offers New Passport Delivery Service to American Citizens

Starting March 26, 2007, the U.S. Consulate General in Shenyang will begin implementing a new passport pass-back system that will offer greater convenience to American citizens.  They will no longer have to return to the U.S. Consulate to pick up their passports.  Shenyang consular district (Liaoning, Jilin and Heilongjiang Provinces) American citizens may choose to have their passports returned directly to their homes via the China Post.  This service requires a small additional fee payable to the post office.  Americans may also choose instead to pick up their passports at the Consulate, and there is no fee to do so; however, we encourage Americans to consider the delivery option because it is more convenient and will not require a return trip to the Consulate.

Details:  After an American citizen is approved for a new or renewed passport, he or she will take the receipt for his or her passport to the China Post office at the Liaoning Consultant Service Hall for Citizens Exit, which is located across the street from the Consulate at No. 19, 14 Wei Road.  The Shenyang Post Office’s Express Messenger Service (EMS) representative will assist the American citizen to fill out a mailing label and to ensure that the information provided is correct.  EMS will then enter the customer’s name, ticket number, and date of birth into their computer system.  This system will assign a tracking number for each address.  American citizens can then access the tracking system by telephone to monitor the delivery process.

Delivery fees range from RMB 20 to 50, depending on the address and the number of passports -- for example, one family may be renewing multiple passports at the same time and EMS can accommodate up to four passports in a package.  The EMS fee must be paid in cash at the time of registration for the delivery service.

Please be sure to bring your passport for identification when you visit us.

Contact information:
No.52, 14 Wei Road, Heping District,
Shenyang, Liaoning Province. 110003
TEL: (86-24) 2322-1198 
FAX: (86-24) 2323-1465
Email: shenyangacs@state.gov

If you are an American citizen and have an emergency, you may contact us after hours at 137-0988-9307. Please note: we will not respond to visa inquiries via this telephone number.

Security Regulation of the US Consulate General in Shenyang No electronic and metal items are allowed to be brought into the Consulate compound, Such as knives, cigarettes, lighters, laptops, PDAs, cell phones and cameras, etc. Any luggage and bags are not allowed to be brought into the Consulate. No food and drinks are allowed to be brought into the Consulate.